Spa etiquette: 10 simple tips
Phones, talking, pressure and timing: small things that make a spa visit better.
There are no strict rules at a spa. But a few small things make your visit nicer, for you and for others.
Before your massage
- Come 10 minutes early, so your massage starts on time.
- Tell your therapist about any injury, pain, pregnancy or allergy.
- Take a shower first, or use the shower at the spa.
- Put your phone on silent.
- Eat lightly before you come.
During your massage
- Undress only as much as you are comfortable with. You stay covered with a sheet.
- Say if you want more or less pressure. Your therapist can't feel what you feel.
- You don't have to talk. It is fine to rest quietly or even fall asleep.
After your massage
- Get up slowly and drink some water.
- If you need to cancel, tell us at least 24 hours before. Late cancellations may have a fee. See our terms.
First time at a spa? Read Your first spa visit: what to expect.
Frequently asked questions
Is it OK to fall asleep during a massage?
Yes. It means you are relaxed.
Do I have to talk?
No. Only if you want to. But always speak up about pressure.
What if I am late?
Your massage may be shorter, so try to come 10 minutes early.
What is the cancellation rule?
Cancel at least 24 hours before for no charge. Later cancellations may cost up to 50% of the price.
